Legal

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Terms of Service

Last Updated: 11.12.2024.

Welcome to TvojLLC! These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Client”, “you”) and TvojLLC (“we”, “us”, “our”, “Company”). By using our website at https://tvojllc.com and purchasing our services, you agree to be bound by these Terms.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL PROVISIONS OF THESE TERMS.

1. DEFINITIONS AND INTERPRETATION

1.1 Key Terms

“Services”: Administrative consulting and document preparation services related to LLC formation
“LLC”: Limited Liability Company formed under United States law
“Formation Process”: Administrative procedures for establishing an LLC
“Client Portal”: Secure online platform for document access and communication
“Consulting Services”: Administrative guidance and process facilitation (non-legal)

2. BUSINESS MODEL AND SERVICE DESCRIPTION

2.1 Nature of Our Business TvojLLC operates as a consulting intermediary and administrative service provider specializing in:

Document preparation and filing coordination
Administrative process management for LLC formation
Liaison services with government agencies and third parties
Registered agent coordination and setup
Administrative guidance throughout the formation process
Document organization and delivery services

2.2 Geographic Focus We primarily serve non-U.S. residents, with particular expertise in assisting clients from:

Former Yugoslavia countries (Serbia, Croatia, Bosnia and Herzegovina, Montenegro, North Macedonia, Slovenia)
Balkan region and Eastern European countries
Other international clients seeking U.S. LLC formation

2.3 Intermediary Role We act as an administrative intermediary between clients and:

State government agencies for LLC registration
Registered agent service providers
Banking institutions for account opening coordination
Other service providers necessary for LLC formation

2.4 What We ARE

Administrative consulting service provider
Document preparation and filing service
Process coordination and project management service
Registered agent arrangement service
Translation and communication facilitation service
Educational resource provider for LLC basics

2.5 What We ARE NOT IMPORTANT DISCLAIMER: TvojLLC is NOT:

A law firm or legal advisory service
A financial advisory or investment service
A tax preparation or accounting service
A money transmission or financial institution
A bank or lending institution
An immigration or visa consultation service
A business brokerage or investment platform

We DO NOT provide:

Legal advice or legal representation
Tax advice or tax preparation services
Investment or financial planning advice
Immigration or visa assistance
Business valuation or brokerage services
Guarantees regarding legal, tax, or financial outcomes

3. PAYMENT TERMS AND STRIPE COMPLIANCE

3.1 Payment Processing

All payments are processed through Stripe and PayPal
We maintain full compliance with Stripe’s Terms of Service
All transactions are for bona fide administrative services
We do not facilitate transactions for undisclosed third parties

3.2 Payment Structure

Base Service Fee: Administrative consulting and document preparation
State Filing Fees: Government fees (passed through, no markup)
Third-Party Service Fees: Registered agent, EIN services (clearly itemized)
Express Processing: Optional expedited service (additional fee)

3.3 Pricing and Transparency

All fees are clearly disclosed before payment
No hidden fees or surprise charges
State fees are clearly separate from our service fees
Currency: All prices in USD

3.4 Payment Terms

Payment required in full before service commencement
We do not offer financing or credit services
Refunds governed by separate Refund Policy
No recurring billing without explicit consent

4. SERVICE DELIVERY PROCESS

4.1 Standard Timeline

Document preparation: 2-3 business days
State filing coordination: 5-10 business days (varies by state)
Complete process: 10-15 business days typically
Express service: 3-7 business days (additional fees apply)

4.2 Client Responsibilities You agree to:

Provide accurate and complete information
Respond promptly to our requests for information
Review all documents before final submission
Comply with all applicable laws and regulations
Maintain proper business records after formation

4.3 Required Documentation

Valid government-issued identification
Proof of address documentation
Business activity description
Contact information and preferences
Any additional documents as required by specific states

5. LIMITATIONS AND DISCLAIMERS

5.1 Service Limitations Our administrative services have inherent limitations:

We cannot guarantee specific legal outcomes
We cannot predict tax implications
We cannot ensure business success
Processing times depend on government agencies
Some states may have additional requirements

5.2 Professional Advice Disclaimer IMPORTANT: We strongly recommend clients consult with:

Qualified U.S. attorneys for legal matters
Certified Public Accountants (CPAs) for tax obligations
Financial advisors for business planning
Industry-specific consultants as needed

5.3 Compliance Responsibility Clients are solely responsible for:

Ongoing LLC compliance requirements
Tax obligations and filings
Business licensing and permits
Employment law compliance
Industry-specific regulations

6. INTELLECTUAL PROPERTY

6.1 Our Property

Website content, logos, and branding are our property
Proprietary processes and methodologies are confidential
Use of our intellectual property requires written permission

6.2 Client Information

We respect your intellectual property rights
We maintain confidentiality of your business information
We may use anonymized data for service improvement

7. LIABILITY LIMITATIONS

7.1 Limited Liability Our liability is limited to the amount paid for our services. We are not liable for:

Indirect, consequential, or special damages
Lost profits or business opportunities
Delays caused by government agencies
Third-party service provider issues
Changes in laws or regulations

7.2 Force Majeure We are not responsible for delays due to:

Natural disasters or pandemics
Government actions or policy changes
Technical failures beyond our control
Third-party service interruptions

8. TERMINATION

8.1 Your Right to Terminate

You may request service cancellation subject to our Refund Policy
Completed work cannot be reversed
You remain responsible for any costs already incurred

8.2 Our Right to Terminate We may terminate services for:

Violation of these Terms
Provision of false information
Illegal activities or fraud
Non-payment of fees
Abusive behavior toward our staff

9. PRIVACY AND DATA PROTECTION

9.1 Information Collection We collect only information necessary to provide our services:

Personal identification information
Business and contact details
Payment information (processed by Stripe/PayPal)

9.2 Information Use Your information is used solely for:

Providing administrative services
Communication regarding your LLC formation
Compliance with legal requirements
Service improvement (anonymized data only)

9.3 Information Sharing We share information only with:

Government agencies (as required for LLC filing)
Service providers (registered agents, etc.)
Payment processors (Stripe, PayPal)
Never sold to third parties for marketing

10. DISPUTE RESOLUTION

10.1 Governing Law These Terms are governed by New Mexico state law, United States.

10.2 Dispute Process

Direct negotiation in good faith
Mediation through accredited service
Binding arbitration (American Arbitration Association)

11. MODIFICATIONS

11.1 Right to Modify We reserve the right to modify these Terms at any time.

11.2 Notice of Changes

Material changes: 30 days advance notice
Updates posted on our website
Continued use constitutes acceptance

12. MISCELLANEOUS

12.1 Entire Agreement These Terms constitute the complete agreement between parties.

12.2 Severability If any provision is invalid, remaining provisions remain enforceable.

12.3 Contact Information For questions about these Terms:

Email: support@tvojllc.com
Website: https://tvojllc.com

By using our services, you acknowledge that you understand we are an administrative consulting service provider and intermediary, not a legal, financial, or tax advisory service.

This document was last updated on 11.12.2024. and may be modified as needed to maintain compliance with applicable laws and payment processor requirements.

Privacy Policy

Last Updated: 11.12.2024.

TvojLLC (“we”, “us”, or “our”) is committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy describes our data practices in connection with our administrative consulting services for LLC formation.

1. INFORMATION WE COLLECT

1.1 Personal Information We collect personal information necessary to provide our administrative consulting services:

Identity Information:

Full legal name and any business aliases
Date of birth and nationality
Government-issued identification documents (passport, driver’s license)
Proof of address documentation
Professional background information

Contact Information:

Email addresses (primary and secondary)
Phone numbers (mobile and landline)
Physical addresses (residential and business)
Preferred communication methods and languages

Business Information:

Intended business activities and industry type
Proposed LLC name and structure preferences
Ownership and management structure details
Expected business address and operations location
Basic business plan information (when provided)

1.2 Payment and Financial Information Note: We do NOT directly collect or store sensitive payment information:

Payment processing is handled entirely by Stripe and PayPal
We receive only transaction confirmations and receipts
We maintain records of services purchased and amounts paid
We do not store credit card numbers, bank account details, or other sensitive financial data

1.3 Technical Information

IP address and general location data
Browser type, version, and settings
Device information and operating system
Website usage patterns and page views
Referral sources and search terms used
Session duration and interaction patterns

1.4 Communication Records

Email correspondence and support tickets
Live chat transcripts and phone call notes
Document submissions and revisions
Feedback and survey responses
Marketing preference selections

2. HOW WE USE YOUR INFORMATION

2.1 Primary Service Delivery We use your information exclusively for:

Administrative Services:

Preparing LLC formation documents
Filing documents with appropriate state agencies
Coordinating with registered agent services
Obtaining Employer Identification Numbers (EIN)
Managing the complete formation process

Client Communication:

Providing updates on formation progress
Answering questions about the process
Delivering completed documents and certificates
Sending important compliance reminders
Customer support and troubleshooting

2.2 Legal and Compliance Purposes

Meeting state and federal regulatory requirements
Complying with Know Your Customer (KYC) procedures
Anti-Money Laundering (AML) compliance
Responding to legitimate government inquiries
Maintaining required business records

2.3 Service Improvement

Analyzing service performance and client satisfaction
Identifying areas for process improvement
Developing new service offerings
Quality assurance and staff training
Website functionality and user experience enhancement

2.4 Marketing Communications (Optional)

Sending educational content about LLC management
Informing about new services and special offers
Sharing relevant business and legal updates
Newsletter and blog content delivery
Note: All marketing communications require explicit opt-in consent

3.1 Necessary Service Providers We share your information only with trusted partners essential for service delivery:

Payment Processors:

Stripe (for credit card processing)
PayPal (for PayPal transactions)
Shared data: Transaction amounts, dates, and basic contact information
These processors have their own privacy policies

Government Agencies:

State Secretaries of State offices (for LLC registration)
Internal Revenue Service (for EIN applications)
Other state and federal agencies as required by law
Shared data: Information required for official filings

Service Partners:

Registered agent companies (for legal address services)
Document delivery services (for certified mail)
Translation services (when applicable)
Identity verification services (for compliance)

3.2 Legal Requirements We may disclose information when legally required:

Court orders or legal process
Government investigations or audits
Law enforcement requests with proper authorization
Regulatory compliance examinations
Protection of rights, property, or safety

3.3 What We NEVER Do

Never sell personal information to third parties
Never rent or lease client data
Never share information for others’ marketing purposes
Never provide information to data brokers
Never engage in mass data collection for non-service purposes

4. DATA SECURITY AND PROTECTION

4.1 Technical Safeguards Encryption:

SSL/TLS encryption for all data transmission
AES-256 encryption for stored sensitive data
Encrypted email communication for sensitive documents
Secure file transfer protocols for document exchange

Access Controls:

Multi-factor authentication for all admin accounts
Role-based access permissions for staff
Regular access reviews and permission updates
Secure password policies and management

Infrastructure Security:

SOC 2 compliant hosting environments
Regular security audits and penetration testing
Firewall protection and intrusion detection
Automated backup systems with encryption

4.2 Administrative Safeguards Staff Training:

Regular privacy and security training for all employees
Confidentiality agreements for all team members
Background checks for personnel handling sensitive data
Clear data handling procedures and protocols

Incident Response:

Comprehensive data breach response plan
Regular testing of incident response procedures
Client notification protocols for any security issues
Continuous monitoring of security systems

4.3 Physical Safeguards

Secure office facilities with controlled access
Locked storage for any physical documents
Visitor access controls and monitoring
Secure disposal of sensitive materials

5. DATA RETENTION AND DISPOSAL

5.1 Retention Periods Business Records:

LLC formation documents: 7 years minimum
Client correspondence: 7 years
Payment records: 7 years
Compliance documentation: As required by law

Personal Information:

Active client data: Duration of service relationship plus 7 years
Marketing contacts: Until unsubscribe request or 3 years of inactivity
Website analytics: Anonymized after 26 months

5.2 Secure Disposal

Systematic deletion of data when retention period expires
Secure shredding of physical documents
Cryptographic erasure of electronic data
Certificate of destruction for sensitive materials

6. YOUR PRIVACY RIGHTS

6.1 Access Rights You have the right to:

Request copies of your personal information
Obtain information about our data processing activities
Receive data in a portable format
Access your information free of charge (first request annually)

6.2 Correction and Update Rights

Request correction of inaccurate information
Update incomplete personal information
Modify contact preferences and communication methods
Change marketing communication subscriptions

6.3 Deletion Rights

Request deletion of personal information
“Right to be forgotten” where legally applicable
Subject to legal retention requirements
Cannot delete information required for ongoing legal obligations

6.4 Restriction and Objection Rights

Limit processing of personal information
Object to certain types of data processing
Withdraw consent for marketing communications
Opt-out of non-essential data collection

6.5 How to Exercise Rights To exercise any of these rights:

Email: support@tvojllc.com
Subject line: “Privacy Rights Request”
Include: Your name, contact information, and specific request
Response time: Within 30 days of verified request

7. INTERNATIONAL DATA TRANSFERS

7.1 Cross-Border Processing

Data may be processed in the United States
We ensure adequate safeguards for international transfers
Compliance with applicable data protection laws
Standard Contractual Clauses for EU data transfers

7.2 Safeguards for International Transfers

Adequacy decisions where available
Appropriate technical and organizational measures
Regular review of transfer mechanisms
Client notification of significant changes to transfer practices

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use Essential Cookies:

Required for website functionality
User session management
Security and fraud prevention
Cannot be disabled without affecting site operation

Analytics Cookies:

Website usage statistics (Google Analytics)
Performance monitoring and optimization
User behavior analysis for improvements
Anonymized after collection

Marketing Cookies (Optional):

Advertising campaign effectiveness
Social media integration
Third-party advertising platforms
Require explicit consent before activation

8.2 Cookie Management

Browser settings to control cookies
Opt-out mechanisms for non-essential cookies
Clear information about third-party cookies
Regular review and cleanup of tracking technologies

9. THIRD-PARTY LINKS AND SERVICES

9.1 External Links Our website may contain links to third-party websites:

We are not responsible for their privacy practices
Review their privacy policies before providing information
Different terms and protections may apply
Links do not constitute endorsement

9.2 Integrated Services

Payment processors (Stripe, PayPal) have separate privacy policies
Government websites for official filings
Partner services for registered agent functionality
Each service has its own data handling practices

10. CHILDREN’S PRIVACY

10.1 Age Requirements

Our services are not intended for individuals under 18
We do not knowingly collect information from minors
Parental consent required for any minor-related services
Immediate deletion of any inadvertently collected minor data

10.2 Parental Rights

Parents may request information about data collection
Right to request deletion of minor’s information
Contact us immediately if minor data is suspected

11. CALIFORNIA PRIVACY RIGHTS

11.1 CCPA Compliance For California residents, additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination for exercising CCPA rights

11.2 Categories of Information We collect the following categories under CCPA:

Identifiers (name, address, email)
Commercial information (services purchased)
Internet activity (website usage)
Professional information (business details)

12. PRIVACY POLICY UPDATES

12.1 Modification Rights We reserve the right to update this Privacy Policy to reflect:

Changes in our data practices
Legal or regulatory requirements
New service offerings or features
Industry best practices

12.2 Notice of Changes

Material changes: 30 days advance email notice
All changes posted on our website with effective date
Continued use of services constitutes acceptance
Previous versions archived for reference

13. CONTACT INFORMATION

13.1 Privacy Questions For any privacy-related questions or concerns:

Email: support@tvojllc.com
Subject: “Privacy Policy Inquiry”
Response Time: Within 48 hours for privacy matters

13.2 Data Protection Officer For formal privacy complaints or data protection issues:

Email: support@tvojllc.com
Escalation: Available for unresolved privacy concerns

This Privacy Policy was last updated on 11.12.2024 and reflects our commitment to protecting your personal information while providing quality administrative consulting services.

We are committed to maintaining the confidentiality and security of your personal information in accordance with applicable privacy laws and industry best practices.

Refund Policy

Last Updated: 20.09.2024.

At TvojLLC, we are committed to providing exceptional administrative consulting services for LLC formation. This Refund Policy outlines the circumstances under which refunds may be requested and our procedures for processing such requests.

1. UNDERSTANDING OUR REFUND POLICY

1.1 Service-Based Business Model As an administrative consulting service provider, our work involves:

Custom document preparation for each client
Coordination with government agencies
Time-sensitive filing procedures
Third-party service coordination
Professional consultation and guidance

1.2 Refund Philosophy We believe in fair treatment of our clients while maintaining sustainable business operations. This policy balances client protection with the reality of our service-based business model.

2. FULL REFUND ELIGIBILITY

2.1 Immediate Refund Situations You are eligible for a full refund in the following circumstances:

Within 24 Hours of Purchase:

Accidental or duplicate purchase
Change of mind before work begins
Technical error during checkout process
Misunderstanding of service scope

Service Delivery Issues:

Our inability to provide services due to regulatory changes
Discovery that your business type cannot be served in your chosen state
Our failure to commence work within agreed timeframe
Technical issues preventing service delivery

Billing Errors:

Duplicate charges from payment processor
Incorrect amount charged
Currency conversion errors
Unauthorized transactions

2.2 Full Refund Process Requirements To qualify for full refund:

No substantial work has been performed on your behalf
No documents have been filed with government agencies
No third-party services have been initiated
Request made within specified timeframe
All communication requirements met

3. PARTIAL REFUND ELIGIBILITY

3.1 When Partial Refunds Apply Partial refunds may be available when:

Work in Progress:

Services partially completed due to circumstances within our control
Client-requested changes after work has begun
Scope modifications that reduce overall service requirements
Early termination by mutual agreement

External Factor Changes:

State law changes affecting formation process
Government fee increases after payment but before filing
Third-party service availability issues
Regulatory changes impacting service delivery

3.2 Partial Refund Calculation Partial refunds are calculated based on:

Percentage of work completed
Non-refundable costs already incurred
Third-party fees already paid
Administrative costs for work performed
Time and resources invested in your project

Example Calculation:

Total Service Fee: $500
Work Completed: 60%
Refundable Amount: $200 (40% of service fee)
Non-refundable: $300 (completed work + costs incurred)

4. NON-REFUNDABLE CIRCUMSTANCES

4.1 No Refund Situations Refunds are NOT available in the following circumstances:

Completed Services:

LLC successfully formed and documents delivered
All promised services have been rendered
Client has received all deliverables as agreed
Formation process completed successfully

Third-Party Costs Incurred:

State filing fees paid to government agencies
Registered agent fees already processed
EIN application fees submitted to IRS
Express processing fees paid to state authorities
Document delivery and shipping costs
Notarization and authentication fees

Client-Related Issues:

Provision of incorrect or incomplete information by client
Client non-responsiveness causing delays
Client-requested cancellation after substantial work completed
Client violation of Terms of Service
Client engaging in fraudulent activities

Time-Based Limitations:

Requests made more than 30 days after service completion
Requests made after LLC has been actively used for business
Requests made after client has accessed ongoing benefits (registered agent services, etc.)

4.2 Non-Refundable Fees Breakdown

State Fees (Never Refundable):

Articles of Organization filing fees
Registered agent appointment fees
Expedited processing fees paid to state
Certificate authentication fees
State-required publication costs (where applicable)

Third-Party Service Fees:

EIN application processing fees
Bank account opening assistance fees
Document apostille or authentication costs
Express mail and courier services
Professional translation services

5. REFUND REQUEST PROCESS

5.1 How to Request a Refund To request a refund, please contact us at support@tvojllc.com with:

Required Information:

Your full name and contact information
Email address used during purchase
Order number or transaction ID
Date of purchase
Detailed reason for refund request
Supporting documentation (if applicable)

Supporting Documentation May Include:

Screenshots of technical errors
Evidence of billing discrepancies
Communication records with our team
Third-party correspondence (if relevant)

5.2 Initial Response Timeline

Acknowledgment: Within 24 hours
Initial Review: Within 48 hours
Decision Communication: Within 3-5 business days
Complex Cases: May require up to 10 business days

5.3 Review Process Our refund review includes:

Verification of purchase and service records
Assessment of work completed and costs incurred
Review of client communications and cooperation
Evaluation of specific circumstances
Consideration of applicable policies and regulations

6. REFUND PROCESSING

6.1 Approved Refunds Once a refund is approved:

Processing Timeline:

Refund initiation: Within 5 business days
Credit card refunds: 5-10 business days to appear
PayPal refunds: 3-5 business days typically
International transactions: May take 10-14 business days

Refund Method:

Same payment method used for original purchase
Credit card: Appears as credit on statement
PayPal: Direct credit to PayPal account
Alternative methods considered for exceptional circumstances

6.2 Refund Confirmation You will receive:

Email confirmation when refund is processed
Transaction reference number for tracking
Expected timeline for funds to appear
Contact information for any follow-up questions

7. SPECIAL CIRCUMSTANCES

7.1 Emergency Situations In case of genuine emergencies affecting client needs:

Medical emergencies preventing business formation
Death or incapacity of business owner
Natural disasters affecting client’s location
Economic sanctions affecting business viability

We will review these situations with compassion and flexibility, potentially offering refunds outside normal policy parameters.

7.2 Service Upgrades and Downgrades

Upgrade fees are generally non-refundable once services are enhanced
Downgrades may result in partial credit for future services
Changes must be requested before substantial work begins
Price differences handled on case-by-case basis

7.3 Bulk or Corporate Clients

Custom refund terms may apply to large orders
Corporate agreements may have specific refund provisions
Volume discounts affect refund calculations
Separate agreements supersede this standard policy

8. DISPUTE RESOLUTION

8.1 Internal Dispute Process If you disagree with a refund decision:

Step 1: Reconsideration Request

Email: support@tvojllc.com
Subject: “Refund Decision Reconsideration”
Provide additional information or clarification
Response within 5 business days

Step 2: Management Review

Escalation to senior management
Fresh review of all circumstances
Final internal decision within 10 business days

8.2 External Resolution Options

Chargeback through your credit card company (last resort)
Better Business Bureau complaint process
Mediation services for significant disputes
Small claims court for unresolved issues

9. PREVENTION AND CUSTOMER SATISFACTION

9.1 Clear Communication To minimize refund requests, we provide:

Detailed service descriptions before purchase
Clear timeline expectations
Regular progress updates
Responsive customer support
Educational resources about the LLC formation process

9.2 Quality Assurance

Multiple quality checks throughout the process
Client review opportunities before final submission
Correction procedures for errors
Satisfaction surveys and feedback collection
Continuous improvement based on client input

10. PAYMENT PROCESSOR POLICIES

10.1 Stripe Compliance

Full compliance with Stripe’s refund policies
Proper transaction categorization
Accurate refund processing procedures
Timely dispute response protocols

10.2 PayPal Compliance

Adherence to PayPal’s seller protection guidelines
Proper dispute handling procedures
Clear transaction descriptions
Responsive customer service standards

11. REFUND POLICY MODIFICATIONS

11.1 Right to Modify We reserve the right to modify this Refund Policy:

To comply with payment processor requirements
To reflect changes in our service offerings
To address new circumstances or regulations
To improve clarity and customer understanding