tvojllc
Legal

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Terms of Service

Last Updated: 11.12.2024.

Welcome to TvojLLC! These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Client”, “you”) and TvojLLC (“we”, “us”, “our”, “Company”). By using our website at https://tvojllc.com and purchasing our services, you agree to be bound by these Terms.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL PROVISIONS OF THESE TERMS.

1. DEFINITIONS AND INTERPRETATION

1.1 Key Terms

  • “Services”: Administrative consulting and document preparation services related to LLC formation
  • “LLC”: Limited Liability Company formed under United States law
  • “Formation Process”: Administrative procedures for establishing an LLC
  • “Client Portal”: Secure online platform for document access and communication
  • “Consulting Services”: Administrative guidance and process facilitation (non-legal)

2. BUSINESS MODEL AND SERVICE DESCRIPTION

2.1 Nature of Our Business TvojLLC operates as a consulting intermediary and administrative service provider specializing in:

  • Document preparation and filing coordination
  • Administrative process management for LLC formation
  • Liaison services with government agencies and third parties
  • Registered agent coordination and setup
  • Administrative guidance throughout the formation process
  • Document organization and delivery services

2.2 Geographic Focus We primarily serve non-U.S. residents, with particular expertise in assisting clients from:

  • Former Yugoslavia countries (Serbia, Croatia, Bosnia and Herzegovina, Montenegro, North Macedonia, Slovenia)
  • Balkan region and Eastern European countries
  • Other international clients seeking U.S. LLC formation

2.3 Intermediary Role We act as an administrative intermediary between clients and:

  • State government agencies for LLC registration
  • Registered agent service providers
  • Banking institutions for account opening coordination
  • Other service providers necessary for LLC formation

2.4 What We ARE

  • Administrative consulting service provider
  • Document preparation and filing service
  • Process coordination and project management service
  • Registered agent arrangement service
  • Translation and communication facilitation service
  • Educational resource provider for LLC basics

2.5 What We ARE NOT IMPORTANT DISCLAIMER: TvojLLC is NOT:

  • A law firm or legal advisory service
  • A financial advisory or investment service
  • A tax preparation or accounting service
  • A money transmission or financial institution
  • A bank or lending institution
  • An immigration or visa consultation service
  • A business brokerage or investment platform

We DO NOT provide:

  • Legal advice or legal representation
  • Tax advice or tax preparation services
  • Investment or financial planning advice
  • Immigration or visa assistance
  • Business valuation or brokerage services
  • Guarantees regarding legal, tax, or financial outcomes

3. PAYMENT TERMS AND STRIPE COMPLIANCE

3.1 Payment Processing

  • All payments are processed through Stripe and PayPal
  • We maintain full compliance with Stripe’s Terms of Service
  • All transactions are for bona fide administrative services
  • We do not facilitate transactions for undisclosed third parties

3.2 Payment Structure

  • Base Service Fee: Administrative consulting and document preparation
  • State Filing Fees: Government fees (passed through, no markup)
  • Third-Party Service Fees: Registered agent, EIN services (clearly itemized)
  • Express Processing: Optional expedited service (additional fee)

3.3 Pricing and Transparency

  • All fees are clearly disclosed before payment
  • No hidden fees or surprise charges
  • State fees are clearly separate from our service fees
  • Currency: All prices in USD

3.4 Payment Terms

  • Payment required in full before service commencement
  • We do not offer financing or credit services
  • Refunds governed by separate Refund Policy
  • No recurring billing without explicit consent

4. SERVICE DELIVERY PROCESS

4.1 Standard Timeline

  • Document preparation: 2-3 business days
  • State filing coordination: 5-10 business days (varies by state)
  • Complete process: 10-15 business days typically
  • Express service: 3-7 business days (additional fees apply)

4.2 Client Responsibilities You agree to:

  • Provide accurate and complete information
  • Respond promptly to our requests for information
  • Review all documents before final submission
  • Comply with all applicable laws and regulations
  • Maintain proper business records after formation

4.3 Required Documentation

  • Valid government-issued identification
  • Proof of address documentation
  • Business activity description
  • Contact information and preferences
  • Any additional documents as required by specific states

5. LIMITATIONS AND DISCLAIMERS

5.1 Service Limitations Our administrative services have inherent limitations:

  • We cannot guarantee specific legal outcomes
  • We cannot predict tax implications
  • We cannot ensure business success
  • Processing times depend on government agencies
  • Some states may have additional requirements

5.2 Professional Advice Disclaimer IMPORTANT: We strongly recommend clients consult with:

  • Qualified U.S. attorneys for legal matters
  • Certified Public Accountants (CPAs) for tax obligations
  • Financial advisors for business planning
  • Industry-specific consultants as needed

5.3 Compliance Responsibility Clients are solely responsible for:

  • Ongoing LLC compliance requirements
  • Tax obligations and filings
  • Business licensing and permits
  • Employment law compliance
  • Industry-specific regulations

6. INTELLECTUAL PROPERTY

6.1 Our Property

  • Website content, logos, and branding are our property
  • Proprietary processes and methodologies are confidential
  • Use of our intellectual property requires written permission

6.2 Client Information

  • We respect your intellectual property rights
  • We maintain confidentiality of your business information
  • We may use anonymized data for service improvement

7. LIABILITY LIMITATIONS

7.1 Limited Liability Our liability is limited to the amount paid for our services. We are not liable for:

  • Indirect, consequential, or special damages
  • Lost profits or business opportunities
  • Delays caused by government agencies
  • Third-party service provider issues
  • Changes in laws or regulations

7.2 Force Majeure We are not responsible for delays due to:

  • Natural disasters or pandemics
  • Government actions or policy changes
  • Technical failures beyond our control
  • Third-party service interruptions

8. TERMINATION

8.1 Your Right to Terminate

  • You may request service cancellation subject to our Refund Policy
  • Completed work cannot be reversed
  • You remain responsible for any costs already incurred

8.2 Our Right to Terminate We may terminate services for:

  • Violation of these Terms
  • Provision of false information
  • Illegal activities or fraud
  • Non-payment of fees
  • Abusive behavior toward our staff

9. PRIVACY AND DATA PROTECTION

9.1 Information Collection We collect only information necessary to provide our services:

  • Personal identification information
  • Business and contact details
  • Payment information (processed by Stripe/PayPal)

9.2 Information Use Your information is used solely for:

  • Providing administrative services
  • Communication regarding your LLC formation
  • Compliance with legal requirements
  • Service improvement (anonymized data only)

9.3 Information Sharing We share information only with:

  • Government agencies (as required for LLC filing)
  • Service providers (registered agents, etc.)
  • Payment processors (Stripe, PayPal)
  • Never sold to third parties for marketing

10. DISPUTE RESOLUTION

10.1 Governing Law These Terms are governed by New Mexico state law, United States.

10.2 Dispute Process

  1. Direct negotiation in good faith
  2. Mediation through accredited service
  3. Binding arbitration (American Arbitration Association)

11. MODIFICATIONS

11.1 Right to Modify We reserve the right to modify these Terms at any time.

11.2 Notice of Changes

  • Material changes: 30 days advance notice
  • Updates posted on our website
  • Continued use constitutes acceptance

12. MISCELLANEOUS

12.1 Entire Agreement These Terms constitute the complete agreement between parties.

12.2 Severability If any provision is invalid, remaining provisions remain enforceable.

12.3 Contact Information For questions about these Terms:

By using our services, you acknowledge that you understand we are an administrative consulting service provider and intermediary, not a legal, financial, or tax advisory service.

This document was last updated on 11.12.2024. and may be modified as needed to maintain compliance with applicable laws and payment processor requirements.

Privacy Policy

Last Updated: 11.12.2024.

TvojLLC (“we”, “us”, or “our”) is committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy describes our data practices in connection with our administrative consulting services for LLC formation.

1. INFORMATION WE COLLECT

1.1 Personal Information We collect personal information necessary to provide our administrative consulting services:

Identity Information:

  • Full legal name and any business aliases
  • Date of birth and nationality
  • Government-issued identification documents (passport, driver’s license)
  • Proof of address documentation
  • Professional background information

Contact Information:

  • Email addresses (primary and secondary)
  • Phone numbers (mobile and landline)
  • Physical addresses (residential and business)
  • Preferred communication methods and languages

Business Information:

  • Intended business activities and industry type
  • Proposed LLC name and structure preferences
  • Ownership and management structure details
  • Expected business address and operations location
  • Basic business plan information (when provided)

1.2 Payment and Financial Information Note: We do NOT directly collect or store sensitive payment information:

  • Payment processing is handled entirely by Stripe and PayPal
  • We receive only transaction confirmations and receipts
  • We maintain records of services purchased and amounts paid
  • We do not store credit card numbers, bank account details, or other sensitive financial data

1.3 Technical Information

  • IP address and general location data
  • Browser type, version, and settings
  • Device information and operating system
  • Website usage patterns and page views
  • Referral sources and search terms used
  • Session duration and interaction patterns

1.4 Communication Records

  • Email correspondence and support tickets
  • Live chat transcripts and phone call notes
  • Document submissions and revisions
  • Feedback and survey responses
  • Marketing preference selections

2. HOW WE USE YOUR INFORMATION

2.1 Primary Service Delivery We use your information exclusively for:

Administrative Services:

  • Preparing LLC formation documents
  • Filing documents with appropriate state agencies
  • Coordinating with registered agent services
  • Obtaining Employer Identification Numbers (EIN)
  • Managing the complete formation process

Client Communication:

  • Providing updates on formation progress
  • Answering questions about the process
  • Delivering completed documents and certificates
  • Sending important compliance reminders
  • Customer support and troubleshooting

2.2 Legal and Compliance Purposes

  • Meeting state and federal regulatory requirements
  • Complying with Know Your Customer (KYC) procedures
  • Anti-Money Laundering (AML) compliance
  • Responding to legitimate government inquiries
  • Maintaining required business records

2.3 Service Improvement

  • Analyzing service performance and client satisfaction
  • Identifying areas for process improvement
  • Developing new service offerings
  • Quality assurance and staff training
  • Website functionality and user experience enhancement

2.4 Marketing Communications (Optional)

  • Sending educational content about LLC management
  • Informing about new services and special offers
  • Sharing relevant business and legal updates
  • Newsletter and blog content delivery
  • Note: All marketing communications require explicit opt-in consent

3. INFORMATION SHARING AND DISCLOSURE

3.1 Necessary Service Providers We share your information only with trusted partners essential for service delivery:

Payment Processors:

  • Stripe (for credit card processing)
  • PayPal (for PayPal transactions)
  • Shared data: Transaction amounts, dates, and basic contact information
  • These processors have their own privacy policies

Government Agencies:

  • State Secretaries of State offices (for LLC registration)
  • Internal Revenue Service (for EIN applications)
  • Other state and federal agencies as required by law
  • Shared data: Information required for official filings

Service Partners:

  • Registered agent companies (for legal address services)
  • Document delivery services (for certified mail)
  • Translation services (when applicable)
  • Identity verification services (for compliance)

3.2 Legal Requirements We may disclose information when legally required:

  • Court orders or legal process
  • Government investigations or audits
  • Law enforcement requests with proper authorization
  • Regulatory compliance examinations
  • Protection of rights, property, or safety

3.3 What We NEVER Do

  • Never sell personal information to third parties
  • Never rent or lease client data
  • Never share information for others’ marketing purposes
  • Never provide information to data brokers
  • Never engage in mass data collection for non-service purposes

4. DATA SECURITY AND PROTECTION

4.1 Technical Safeguards Encryption:

  • SSL/TLS encryption for all data transmission
  • AES-256 encryption for stored sensitive data
  • Encrypted email communication for sensitive documents
  • Secure file transfer protocols for document exchange

Access Controls:

  • Multi-factor authentication for all admin accounts
  • Role-based access permissions for staff
  • Regular access reviews and permission updates
  • Secure password policies and management

Infrastructure Security:

  • SOC 2 compliant hosting environments
  • Regular security audits and penetration testing
  • Firewall protection and intrusion detection
  • Automated backup systems with encryption

4.2 Administrative Safeguards Staff Training:

  • Regular privacy and security training for all employees
  • Confidentiality agreements for all team members
  • Background checks for personnel handling sensitive data
  • Clear data handling procedures and protocols

Incident Response:

  • Comprehensive data breach response plan
  • Regular testing of incident response procedures
  • Client notification protocols for any security issues
  • Continuous monitoring of security systems

4.3 Physical Safeguards

  • Secure office facilities with controlled access
  • Locked storage for any physical documents
  • Visitor access controls and monitoring
  • Secure disposal of sensitive materials

5. DATA RETENTION AND DISPOSAL

5.1 Retention Periods Business Records:

  • LLC formation documents: 7 years minimum
  • Client correspondence: 7 years
  • Payment records: 7 years
  • Compliance documentation: As required by law

Personal Information:

  • Active client data: Duration of service relationship plus 7 years
  • Marketing contacts: Until unsubscribe request or 3 years of inactivity
  • Website analytics: Anonymized after 26 months

5.2 Secure Disposal

  • Systematic deletion of data when retention period expires
  • Secure shredding of physical documents
  • Cryptographic erasure of electronic data
  • Certificate of destruction for sensitive materials

6. YOUR PRIVACY RIGHTS

6.1 Access Rights You have the right to:

  • Request copies of your personal information
  • Obtain information about our data processing activities
  • Receive data in a portable format
  • Access your information free of charge (first request annually)

6.2 Correction and Update Rights

  • Request correction of inaccurate information
  • Update incomplete personal information
  • Modify contact preferences and communication methods
  • Change marketing communication subscriptions

6.3 Deletion Rights

  • Request deletion of personal information
  • “Right to be forgotten” where legally applicable
  • Subject to legal retention requirements
  • Cannot delete information required for ongoing legal obligations

6.4 Restriction and Objection Rights

  • Limit processing of personal information
  • Object to certain types of data processing
  • Withdraw consent for marketing communications
  • Opt-out of non-essential data collection

6.5 How to Exercise Rights To exercise any of these rights:

  • Email: support@tvojllc.com
  • Subject line: “Privacy Rights Request”
  • Include: Your name, contact information, and specific request
  • Response time: Within 30 days of verified request

7. INTERNATIONAL DATA TRANSFERS

7.1 Cross-Border Processing

  • Data may be processed in the United States
  • We ensure adequate safeguards for international transfers
  • Compliance with applicable data protection laws
  • Standard Contractual Clauses for EU data transfers

7.2 Safeguards for International Transfers

  • Adequacy decisions where available
  • Appropriate technical and organizational measures
  • Regular review of transfer mechanisms
  • Client notification of significant changes to transfer practices

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use Essential Cookies:

  • Required for website functionality
  • User session management
  • Security and fraud prevention
  • Cannot be disabled without affecting site operation

Analytics Cookies:

  • Website usage statistics (Google Analytics)
  • Performance monitoring and optimization
  • User behavior analysis for improvements
  • Anonymized after collection

Marketing Cookies (Optional):

  • Advertising campaign effectiveness
  • Social media integration
  • Third-party advertising platforms
  • Require explicit consent before activation

8.2 Cookie Management

  • Browser settings to control cookies
  • Opt-out mechanisms for non-essential cookies
  • Clear information about third-party cookies
  • Regular review and cleanup of tracking technologies

9.1 External Links Our website may contain links to third-party websites:

  • We are not responsible for their privacy practices
  • Review their privacy policies before providing information
  • Different terms and protections may apply
  • Links do not constitute endorsement

9.2 Integrated Services

  • Payment processors (Stripe, PayPal) have separate privacy policies
  • Government websites for official filings
  • Partner services for registered agent functionality
  • Each service has its own data handling practices

10. CHILDREN’S PRIVACY

10.1 Age Requirements

  • Our services are not intended for individuals under 18
  • We do not knowingly collect information from minors
  • Parental consent required for any minor-related services
  • Immediate deletion of any inadvertently collected minor data

10.2 Parental Rights

  • Parents may request information about data collection
  • Right to request deletion of minor’s information
  • Contact us immediately if minor data is suspected

11. CALIFORNIA PRIVACY RIGHTS

11.1 CCPA Compliance For California residents, additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising CCPA rights

11.2 Categories of Information We collect the following categories under CCPA:

  • Identifiers (name, address, email)
  • Commercial information (services purchased)
  • Internet activity (website usage)
  • Professional information (business details)

12. PRIVACY POLICY UPDATES

12.1 Modification Rights We reserve the right to update this Privacy Policy to reflect:

  • Changes in our data practices
  • Legal or regulatory requirements
  • New service offerings or features
  • Industry best practices

12.2 Notice of Changes

  • Material changes: 30 days advance email notice
  • All changes posted on our website with effective date
  • Continued use of services constitutes acceptance
  • Previous versions archived for reference

13. CONTACT INFORMATION

13.1 Privacy Questions For any privacy-related questions or concerns:

  • Email: support@tvojllc.com
  • Subject: “Privacy Policy Inquiry”
  • Response Time: Within 48 hours for privacy matters

13.2 Data Protection Officer For formal privacy complaints or data protection issues:

This Privacy Policy was last updated on 11.12.2024 and reflects our commitment to protecting your personal information while providing quality administrative consulting services.

We are committed to maintaining the confidentiality and security of your personal information in accordance with applicable privacy laws and industry best practices.

Refund Policy

Last Updated: 20.09.2024.

At TvojLLC, we are committed to providing exceptional administrative consulting services for LLC formation. This Refund Policy outlines the circumstances under which refunds may be requested and our procedures for processing such requests.

1. UNDERSTANDING OUR REFUND POLICY

1.1 Service-Based Business Model As an administrative consulting service provider, our work involves:

  • Custom document preparation for each client
  • Coordination with government agencies
  • Time-sensitive filing procedures
  • Third-party service coordination
  • Professional consultation and guidance

1.2 Refund Philosophy We believe in fair treatment of our clients while maintaining sustainable business operations. This policy balances client protection with the reality of our service-based business model.

2. FULL REFUND ELIGIBILITY

2.1 Immediate Refund Situations You are eligible for a full refund in the following circumstances:

Within 24 Hours of Purchase:

  • Accidental or duplicate purchase
  • Change of mind before work begins
  • Technical error during checkout process
  • Misunderstanding of service scope

Service Delivery Issues:

  • Our inability to provide services due to regulatory changes
  • Discovery that your business type cannot be served in your chosen state
  • Our failure to commence work within agreed timeframe
  • Technical issues preventing service delivery

Billing Errors:

  • Duplicate charges from payment processor
  • Incorrect amount charged
  • Currency conversion errors
  • Unauthorized transactions

2.2 Full Refund Process Requirements To qualify for full refund:

  • No substantial work has been performed on your behalf
  • No documents have been filed with government agencies
  • No third-party services have been initiated
  • Request made within specified timeframe
  • All communication requirements met

3. PARTIAL REFUND ELIGIBILITY

3.1 When Partial Refunds Apply Partial refunds may be available when:

Work in Progress:

  • Services partially completed due to circumstances within our control
  • Client-requested changes after work has begun
  • Scope modifications that reduce overall service requirements
  • Early termination by mutual agreement

External Factor Changes:

  • State law changes affecting formation process
  • Government fee increases after payment but before filing
  • Third-party service availability issues
  • Regulatory changes impacting service delivery

3.2 Partial Refund Calculation Partial refunds are calculated based on:

  • Percentage of work completed
  • Non-refundable costs already incurred
  • Third-party fees already paid
  • Administrative costs for work performed
  • Time and resources invested in your project

Example Calculation:

  • Total Service Fee: $500
  • Work Completed: 60%
  • Refundable Amount: $200 (40% of service fee)
  • Non-refundable: $300 (completed work + costs incurred)

4. NON-REFUNDABLE CIRCUMSTANCES

4.1 No Refund Situations Refunds are NOT available in the following circumstances:

Completed Services:

  • LLC successfully formed and documents delivered
  • All promised services have been rendered
  • Client has received all deliverables as agreed
  • Formation process completed successfully

Third-Party Costs Incurred:

  • State filing fees paid to government agencies
  • Registered agent fees already processed
  • EIN application fees submitted to IRS
  • Express processing fees paid to state authorities
  • Document delivery and shipping costs
  • Notarization and authentication fees

Client-Related Issues:

  • Provision of incorrect or incomplete information by client
  • Client non-responsiveness causing delays
  • Client-requested cancellation after substantial work completed
  • Client violation of Terms of Service
  • Client engaging in fraudulent activities

Time-Based Limitations:

  • Requests made more than 30 days after service completion
  • Requests made after LLC has been actively used for business
  • Requests made after client has accessed ongoing benefits (registered agent services, etc.)

4.2 Non-Refundable Fees Breakdown

State Fees (Never Refundable):

  • Articles of Organization filing fees
  • Registered agent appointment fees
  • Expedited processing fees paid to state
  • Certificate authentication fees
  • State-required publication costs (where applicable)

Third-Party Service Fees:

  • EIN application processing fees
  • Bank account opening assistance fees
  • Document apostille or authentication costs
  • Express mail and courier services
  • Professional translation services

5. REFUND REQUEST PROCESS

5.1 How to Request a Refund To request a refund, please contact us at support@tvojllc.com with:

Required Information:

  • Your full name and contact information
  • Email address used during purchase
  • Order number or transaction ID
  • Date of purchase
  • Detailed reason for refund request
  • Supporting documentation (if applicable)

Supporting Documentation May Include:

  • Screenshots of technical errors
  • Evidence of billing discrepancies
  • Communication records with our team
  • Third-party correspondence (if relevant)

5.2 Initial Response Timeline

  • Acknowledgment: Within 24 hours
  • Initial Review: Within 48 hours
  • Decision Communication: Within 3-5 business days
  • Complex Cases: May require up to 10 business days

5.3 Review Process Our refund review includes:

  • Verification of purchase and service records
  • Assessment of work completed and costs incurred
  • Review of client communications and cooperation
  • Evaluation of specific circumstances
  • Consideration of applicable policies and regulations

6. REFUND PROCESSING

6.1 Approved Refunds Once a refund is approved:

Processing Timeline:

  • Refund initiation: Within 5 business days
  • Credit card refunds: 5-10 business days to appear
  • PayPal refunds: 3-5 business days typically
  • International transactions: May take 10-14 business days

Refund Method:

  • Same payment method used for original purchase
  • Credit card: Appears as credit on statement
  • PayPal: Direct credit to PayPal account
  • Alternative methods considered for exceptional circumstances

6.2 Refund Confirmation You will receive:

  • Email confirmation when refund is processed
  • Transaction reference number for tracking
  • Expected timeline for funds to appear
  • Contact information for any follow-up questions

7. SPECIAL CIRCUMSTANCES

7.1 Emergency Situations In case of genuine emergencies affecting client needs:

  • Medical emergencies preventing business formation
  • Death or incapacity of business owner
  • Natural disasters affecting client’s location
  • Economic sanctions affecting business viability

We will review these situations with compassion and flexibility, potentially offering refunds outside normal policy parameters.

7.2 Service Upgrades and Downgrades

  • Upgrade fees are generally non-refundable once services are enhanced
  • Downgrades may result in partial credit for future services
  • Changes must be requested before substantial work begins
  • Price differences handled on case-by-case basis

7.3 Bulk or Corporate Clients

  • Custom refund terms may apply to large orders
  • Corporate agreements may have specific refund provisions
  • Volume discounts affect refund calculations
  • Separate agreements supersede this standard policy

8. DISPUTE RESOLUTION

8.1 Internal Dispute Process If you disagree with a refund decision:

Step 1: Reconsideration Request

  • Email: support@tvojllc.com
  • Subject: “Refund Decision Reconsideration”
  • Provide additional information or clarification
  • Response within 5 business days

Step 2: Management Review

  • Escalation to senior management
  • Fresh review of all circumstances
  • Final internal decision within 10 business days

8.2 External Resolution Options

  • Chargeback through your credit card company (last resort)
  • Better Business Bureau complaint process
  • Mediation services for significant disputes
  • Small claims court for unresolved issues

9. PREVENTION AND CUSTOMER SATISFACTION

9.1 Clear Communication To minimize refund requests, we provide:

  • Detailed service descriptions before purchase
  • Clear timeline expectations
  • Regular progress updates
  • Responsive customer support
  • Educational resources about the LLC formation process

9.2 Quality Assurance

  • Multiple quality checks throughout the process
  • Client review opportunities before final submission
  • Correction procedures for errors
  • Satisfaction surveys and feedback collection
  • Continuous improvement based on client input

10. PAYMENT PROCESSOR POLICIES

10.1 Stripe Compliance

  • Full compliance with Stripe’s refund policies
  • Proper transaction categorization
  • Accurate refund processing procedures
  • Timely dispute response protocols

10.2 PayPal Compliance

  • Adherence to PayPal’s seller protection guidelines
  • Proper dispute handling procedures
  • Clear transaction descriptions
  • Responsive customer service standards

11. REFUND POLICY MODIFICATIONS

11.1 Right to Modify We reserve the right to modify this Refund Policy:

  • To comply with payment processor requirements
  • To reflect changes in our service offerings
  • To address new circumstances or regulations
  • To improve clarity and customer understanding

11.2 Notice of Changes

  • Material changes: 30 days advance notice via email
  • All changes posted on our website with effective date
  • Existing orders subject to policy in effect at time of purchase
  • New orders subject to current policy version

12. CONTACT INFORMATION

12.1 Refund Requests

  • Email: support@tvojllc.com
  • Subject Line: “Refund Request – #orderNumber”
  • Response Time: Within 24 hours

12.2 Refund Questions

  • Email: support@tvojllc.com
  • Phone: +1 (213) 527-2096 (Business hours: 9 AM – 5 PM EST)
  • Live Chat: Available on website during business hours

This Refund Policy is designed to be fair to both our clients and our business. We encourage all clients to contact us with any concerns before requesting a refund, as we may be able to resolve issues through alternative solutions.

This policy was last updated on 20.09.2024. and is subject to modification as needed to maintain compliance with applicable laws and payment processor requirements.